Human Factors + User Research Strategist + Facilitator
I bring teams and customers into the same room – sometimes literally, sometimes virtually – and help them find clarity to make better decisions and better products faster.
I use mixed methods research, design sprints, workshops, and facilitation to cut through complexity and unlock alignment on what matters most.
10+ years solving user's problems
15 years of innovative Experience Design
0:1 Mixed Method Researcher
Apple-trained Design Sprint Facilitator
50+ cross-functional Workshops Facilitated
20+ multi-day product Design Sprints Facilitated
100s of enterprise users/customers engaged
Tackling Complex Systems in Agile environments
Defining Mission Critical Tools
Human Factors • ResearchOps • UX • UXR
Design Thinking • R&D • empathy • curiosity
No obvious starting point. Legacy current state. Zero shared vision... Only a sprawling, global Mapping and Charting organization in need of a future to drive toward. See how research and facilitation changed that.
Five foundational principles that sound obvious – until your team ignores them. The first in an ongoing Field Notes series spans a wide terrain of UX research, facilitation, and advocacy inside orgs at every stage of maturity.
[thousands of hours, one challenge at a time]
I've spent years helping organizations understand their users, align their teams, and build better things, systems and processes. The tools keep changing. The questions that matter don't.
Curious by nature. Rigorous by practice.