Human Factors + User Research Strategist + Facilitator
UXR advocacy
Curious by nature.
Rigorous by practice.
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Selected as 1 of 6 Boeing employees for Apple Enterprise facilitation training; led 20+ design sprints that accelerated product roadmaps by an estimated 4–6 months per initiative.​
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Facilitated a design sprint with Avianca that contributed to a $2.4M NavData agreement by aligning stakeholders around a research-backed direction.
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Designed and facilitated 50+ cross-functional workshops that revived at-risk initiatives, and accelerated decision-making across aviation platforms.​
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Supported massive Global Data Mgmt modernization (see the case study) at Jeppesen, helping teams establish a shared view of a complex system and align on an AI-enabled future.​
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Integrated mixed-method research into product R&D, validating or sunsetting initiatives early and avoiding unnecessary development investment.​
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Led a high-impact sprint considered pivotal to United Airlines advancing a $20M+ initiative, exceeding objectives and prompting requests for extended collaboration.
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Recognized as a Boeing Designated Expert for Voice of Customer research and strategic facilitation.